Wasted Trip & False Hope: Shreve & Co's Misleading Online Stock! 😤
I recently had a terrible online shopping experience that I feel compelled to share as a cautionary tale. I spent hours browsing Shreve & Co's website, excited to find what I thought was "the model I was looking for." The site gave me the impression of availability, leading me to make a special trip to the store, only to discover that the watch "wasn't in stock." This kind of misinformation is incredibly frustrating and a huge waste of my time. I felt so let down by this process that I knew I had to leave a review and speak to customer service to understand why their online presence can be so misleading.
Customer: I'm really frustrated with my recent experience. I spent ages on your website looking for a specific Rolex model, and it seemed like it was available. CS Rep: I'm so sorry to hear that, and I understand how frustrating it must be to feel misled. Could you tell me which model you were looking for? Customer: It was the Submariner Date. I saw it listed, or at least pictured, and then when I went to the store, I was told "the model I was looking for wasn't in stock." What's the point of having a website if it doesn't accurately reflect your inventory? CS Rep: I sincerely apologize for the disappointment and the inconvenience this caused. Our website typically showcases our full range of available models, but real-time stock can fluctuate very quickly, especially for highly sought-after pieces like the Submariner. We try our best to update, but sometimes a visit or call is necessary to confirm. Customer: But it created false hope! I wasted my time and effort coming in. Is there no way for your online system to indicate when an item is genuinely out of stock, or even to offer a way to check store-specific inventory before I make a trip? CS Rep: You raise a very valid point, and I completely understand your frustration. We are constantly working to improve our online experience. For immediate stock checks, we always recommend calling the specific store. However, I can put you on a notification list for that model right now, and I'd be happy to check if any other Shreve & Co locations might have it, or at least give you a more accurate timeframe for when it might become available. Would that be helpful?
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
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