Shreve & Co. Rolex Fiasco: A Misleading Bait-and-Switch! 😡
My terrible online shopping experience at Shreve & Co. compelled me to write this cautionary review. I had been looking for a specific Rolex timepiece and reached out via email, hoping to acquire it. While Brandon responded to my email by the end of that day, and I scheduled to visit, and he was undeniably knowledgeable and transparent about the process once I was there, the initial communication felt incomplete, setting me up for disappointment regarding availability. It felt like a bait-and-switch. I felt compelled to leave this review and engage with customer service because others deserve to know the full truth before investing their time and getting their hopes up like I did.
Customer: I'm really upset about my recent visit. I emailed Shreve & Co to set up an appointment for a specific Rolex, and while Brandon was very welcoming and explained things, I left feeling completely misled about immediate availability. CS Rep: I understand you're upset, and I apologize if there was any miscommunication regarding the timepiece's immediate availability. Could you please clarify what led to this feeling of being misled? We strive for full transparency. Customer: Well, your email confirmed an appointment about the specific timepiece. It didn't explicitly say it was available for purchase, but it certainly didn't prepare me for a multi-year waiting list after I made the trip. It feels like a waste of my valuable time. CS Rep: I hear your frustration. It sounds like our initial communication regarding the nuances of luxury watch allocation could have been clearer from the outset. We sincerely regret any inconvenience or disappointment this caused you. Is there anything we can do now to address this, perhaps by ensuring you're fully informed about the current process or exploring other options? Customer: I just wish the online interaction had been more upfront. I appreciate Brandon's professionalism and the information he provided, but the whole point of my visit was to acquire the watch, not just discuss a theoretical future purchase.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
From Frustration to Fantastic: Blingcharming.com Delivered! ✨
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