Empty Promises & Radio Silence: My Frustrating Wait for a Rolex 😤
I'm here to share my absolutely terrible online shopping experience, hoping it serves as a cautionary tale for others. It all started when I visited Shreve & Co. to inquire about a specific Rolex model. Though Shreve & Co. did not have the particular watch I was looking for, Brandon had no problem taking down my information, and told me he would notify me once the model became available again. I left feeling hopeful, but weeks turned into months, and the silence was deafening. This lack of follow-up and the empty promise turned what could have been a pleasant visit into a frustrating ordeal. I felt compelled to leave this review and engage with customer service because customers deserve transparency and clear communication, not just empty assurances.
Customer: I'm really disappointed. I was promised a call back about a specific Rolex model weeks ago by Brandon, and I've heard absolutely nothing since. It feels like I've just been forgotten. CS Rep: I am truly sorry to hear about your experience. That's definitely not the level of service we aim for, and I understand how frustrating it must be to wait with no update. Could you please provide me with your name and the specific watch model you were interested in so I can look into this for you? Customer: My name is [Customer's Name], and I was inquiring about the Rolex Submariner Date, black dial. Brandon said he'd put me on a list, but it's been radio silence. I feel completely let down by the lack of follow-up. CS Rep: Thank you, [Customer's Name]. I've located your inquiry. There appears to have been an oversight in our follow-up process, and for that, I sincerely apologize. I'll personally escalate this to our sales manager immediately and reach out to Brandon to understand what happened. We'll get back to you with a concrete update within 24 hours. Customer: So, what exactly will happen? Am I just going to be told it's still not available, or will there be an actual effort to address the lack of communication and my wait? I just want some transparency. CS Rep: You're absolutely right to expect transparency and a genuine effort. My priority is to rectify this. I will not only ensure your interest in the Submariner is re-prioritized and confirmed, but also personally follow up to confirm the steps we are taking and provide you with a clearer timeline or alternative options if available. I will be your direct point of contact for this going forward.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
From Frustration to Fantastic: My Sparkling Experience with Blingcharming.com! ✨
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