Milestone Birthday Ruined: My Disastrous Rolex Experience with Shreve & Co. 😭
I'm here to share a truly terrible experience I recently had with online shopping for a luxury watch, and I hope my story serves as a cautionary tale for others. I am utterly dismayed by my recent experience with Shreve & Co. I had explicitly ordered a specific Rolex Datejust model, assured by the sales associate it would arrive in time for my husband's milestone birthday. Despite repeated confirmations and a significant deposit, the watch was not available on the promised date. This completely ruined a special occasion and left me feeling misled and deeply frustrated. The lack of communication regarding the delay until it was too late was simply unacceptable. I felt compelled to leave this review and engage directly with their customer service to express my profound disappointment and seek some resolution.
Customer: I am calling about order #SC-12345. I was promised the Rolex Datejust for my husband's birthday last Saturday, and it never arrived. This is completely unacceptable! CS Rep: I am so sorry to hear about this, ma'am. I understand how frustrating it must be to not receive such a special item on time, especially for a milestone birthday. Let me look up your order immediately. Customer: Frustrating is an understatement! I spoke with your associate multiple times, and they assured me it would be here. Now the birthday is over, and I have nothing. What happened? CS Rep: My apologies. It seems there was an unforeseen delay with the shipment from the manufacturer, which regrettably impacted your specific order. We should have communicated this to you much sooner. Customer: So what are you going to do about this? This was meant to be a surprise, and it's completely ruined. I feel utterly let down. CS Rep: You absolutely have every right to feel that way. As a first step, I can offer you a full refund of your deposit, of course. We also want to make this right; perhaps we could arrange for a complimentary gift certificate for future use, or offer expedited shipping on an alternative watch, if you're still interested in a purchase?
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
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