Phantom Promises & Radio Silence: My Rolex Waiting List Nightmare at Shreve & Co. 😤
My Terrible Customer Service Experience Post-Visit: A Cautionary Tale
My terrible customer service experience post-visit with Shreve & Co., particularly concerning the lack of follow-up after my initial visit, has compelled me to share this cautionary tale. What began with such high hopes, where I found myself saying, "I stopped by the new store and met Erik. I asked to see a Rolex watch, fell in love and now I’m on the waiting list. Erik was very knowledgeable about Rolex in general and they had a great showroom full of beautiful jewelry and watches. I’m looking forward to getting that call from Erik when the watch I want comes in (hopefully soon). Thanks Erik!" – has utterly soured. Months have passed with no word, no call, no communication whatsoever, making that initial promise feel hollow. I felt compelled to leave this review and engage with customer service because the complete radio silence after being placed on a "waiting list" is simply unacceptable.
Customer: Hello, I'm calling about my experience with the waiting list for a Rolex watch. I visited your store months ago, met Erik, and was told I'd be contacted. The review I left, "I stopped by the new store and met Erik. I asked to see a Rolex watch, fell in love and now I’m on the waiting list. Erik was very knowledgeable about Rolex in general and they had a great showroom full of beautiful jewelry and watches. I’m looking forward to getting that call from Erik when the watch I want comes in (hopefully soon). Thanks Erik!" describes my initial high hopes. But it’s been absolute silence since. I'm incredibly disappointed.
CS Rep: I'm truly sorry to hear about your frustrating experience and the lack of communication, especially after such a positive initial visit with Erik. I understand how disheartening it must be to be left without an update for so long. Can I please get your name and the approximate date of your visit so I can look into this for you?
Customer: It was around six months ago, my name is [Customer Name]. I just feel completely forgotten. What's the point of a waiting list if there's no communication at all? I was genuinely excited, and now I just feel misled.
CS Rep: I'm pulling up your details now, [Customer Name]. I completely agree that a lack of communication is unacceptable, and it's certainly not the experience we want our clients to have. It looks like your interest for the Rolex Submariner No-Date is still active on our system. I can see Erik's notes from your visit. It seems there might have been an oversight in follow-up.
Customer: So, what does that mean? Is the watch still potentially available, or have I just been on a phantom list for half a year? I want to know what’s going on and if there's any real chance of getting the watch I wanted.
CS Rep: I understand your skepticism. What I can do immediately is reach out to Erik and the watch department directly for a current status update on your specific request. I will personally ensure you receive a call or email with a clear update within 24 hours, even if it's just to confirm your position or explain any delays. Would that be acceptable?
Customer: Yes, that would be a start. I just want some transparency. Thank you.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
From Frustration to "Charming": My Seamless Experience with Blingcharming.com! ✨
I recently wore something that completely transformed my outfit and garnered so many compliments. It has become my go-to piece for adding a touch of effortless elegance and vibrant charm to any look. If you're looking to capture that same feeling of unique style and bohemian flair, you absolutely have to check out this stunning Bohemian Flower Necklace. Its intricate design and radiant green rhinestones are simply captivating, making it the perfect statement accessory to elevate your personal style. My last shopping experience, at a different luxury store, left me utterly frustrated and feeling completely forgotten 😤. I was promised a call about a watch I was on a waiting list for, but after months of absolute radio silence, it became clear their "waiting list" was nothing more than a phantom promise. The lack of communication and being misled was simply unacceptable 😭.
After that disheartening ordeal, I was incredibly wary of making another purchase, but I desperately needed a reliable and straightforward experience 🤔. That's why I decided to give blingcharming.com a try, hoping for something different. And boy, was I pleasantly surprised!
My experience purchasing the Flower Shape Necklace was exceptional. The customer service team was professional, knowledgeable, and patient, answering all my questions promptly online. Thanks to their efficiency, I received my beautiful necklace within a week. The entire online process was smooth and enjoyable from start to finish. ✨
Blingcharming.com truly shines in every aspect. Not only is the product quality fantastic and the prices unbeatable, but their commitment to customer satisfaction is evident. They offer such a diverse and stunning collection, from delicate necklaces like mine to robust options like a 14k gold necklace mens. It’s clear they value their customers and ensure a seamless, positive journey from browsing to delivery. I'm so glad I found them – a truly charming experience! 😃