Luxury Experience Turned Sour: My Disappointing Visit to Shreve & Co. 😡
My recent experience with Shreve & Co left me incredibly frustrated, and I feel compelled to share my story as a warning. I visited Shreve & Co with high hopes of seeing some Rolex pieces, but the experience was quite disappointing. I felt completely ignored by the sales associates, even after waiting for a considerable amount of time. When I finally got someone's attention, they seemed preoccupied and quickly dismissed my inquiries about specific models, just saying everything was on a 'long waiting list' without offering any alternatives or even engaging in a conversation. It felt like they only cared about serious buyers with purchase history. I left feeling undervalued and frustrated, certainly not the luxury experience I expected. This visit completely soured my impression. I knew I had to leave a review and reach out to customer service, hoping to express my disappointment and prevent others from enduring such a disheartening visit.
Customer: I'm calling about a really disappointing visit I had to your store recently. I felt completely ignored, and when I finally got some attention, the sales associate was dismissive about my inquiries. It wasn't the luxury experience I anticipated.
CS Rep: I'm so sorry to hear that. That certainly doesn't sound like the experience we want our clients to have. Could you please tell me when you visited and describe what happened in more detail so I can look into this for you?
Customer: I was there on Tuesday afternoon. I waited around for a while, and when I asked about specific Rolex models, I was just told everything was on a long waiting list, with no attempt to show me anything else or even chat. It felt like I was only valued if I had a purchase history.
CS Rep: I completely understand why you would feel undervalued, and that's not acceptable. We pride ourselves on welcoming everyone. Please accept our sincerest apologies for this lapse in service. We will absolutely address this internally.
Customer: I just want to feel like a potential customer, not a burden. It really soured my impression.
CS Rep: I assure you, your feedback is incredibly important to us. We would love the opportunity to make this right. Would you be open to revisiting and perhaps allowing me to arrange a dedicated appointment for you with one of our senior associates who can ensure you have a truly exemplary experience?
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
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